ebonyline track orderidioms about being sneaky

Brush the hair with a wig brush to remove all tangles and loosen dirt. I spent $59 on 2 wigs. View the, No. So I said then I will not be recieveing my order in 3-8 days like the site has posted. You are able to cancel an order as long as it has not shipped. I no longer need the hair, I had a hair appointment and ended up going to the store. I sent them an email and have yet to hear back from them. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. Once again we do apologize for any misunderstanding. 2023 Trustpilot, Inc. All rights reserved. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! We use cookies for analytics, personalization, and ads. Dear Kelly, On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. I would like to request to track my order i made on the 6th of november. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. There is no compensation or shipping upgrades for delayed orders. Once again we do apologize for any misunderstanding. * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. We use dedicated people and clever technology to safeguard our platform. Thanks so much. How do I create an account with Ebonyline? Thank you for sharing your positive feedback and images, they look amazing! We are needing the Order number to locate this order. To this date I have no idea where my order is. You can track a parcel you're returning in the same way as one you're receiving. Thank you for being our valued customer! Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. Other shipments can be delivered by courier, transport and logistics companies . It means everything to us! We are glad our customer representative Hector was able to assit you. Get exclusive deals, promos and giveaways! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Once again we do apologize for any misunderstanding. Items Shipped Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. What does my bust size and waist have to do with ordering a wig! Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. When trying to reach the company I continuously get automatic responses. Unfortunately you will have to follow the policy. They ignored my email and chaser. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. (TIP) if you dont have an item in your possession dont post it for purchase! You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. Anyone can write a Trustpilot review. The selection of cute wigs is wonderful! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We look forward to have you here as a valued customer! Thanks Hector and Ebonyline! I love shopping here. Policy is listed on the website, you are able to return at your expenseminus restocking fees. Great shipping rate $3.99! We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. Would you like to add a photos or videos? I was told I needed to adjust my eyes, as the color shown is BLACK! As of August 9, 2021, Ebonyline.com does offer free return policies. Same Day will ship today if ordered by 4 pm ET. JavaScript seems to be disabled in your browser. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. Thank you for taking the time to share your positive feedback! I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Find items you like either by using menu buttons or searching. View the, Yes. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. Easy answered professionally. Keep up the great job EbonyLine! Customer Support Team. Rinse & apply conditioner in a downward motion. For more information, contact your credit card company or bank. Thank you for taking the time to share your positive feedback. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? Thanks Hector! For the best experience on our site, be sure to turn on Javascript in your browser. Get the inside scoop on new products, designs, promotions, and more. I keep emailing and I keep getting excuses. The store will not work correctly in the case when cookies are disabled. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. I called them today and finally got a live person on the phone. For the best experience on our site, be sure to turn on Javascript in your browser. Please forward that case # directly to us. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. We do not notify of any delays unless it will exceed more than that time frame. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. I ordered a wig on 10/14/2022 order #******** and never received the product. Ebonyline.com's modification & cancellation policies. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. But efficient. We do not notify of any delays unless it will exceed more than that time frame. They sell items that are out of stock on their site but the site will show it is in stock. We recommend enabling JavaScript for the I placed an order on February 27th and still havent received my item. We don't actually charge your account until we ship out the order. I appreciate that! I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Most retailers like to manage any changes to the delivery address of your parcel, so youll need to contact your sender or retailer to do this. Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. Everyone's 100% correct with what they are stating about the shipping. Apply the conditioner as you would hairspray. You did agree to our terms & conditions . *******. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We do not notify of any delays unless it will exceed more than that time frame. Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Customer Support Team. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. We do apologize for any inconvenience this may have caused. *******@gmail.com. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. Honestly if I could give 0 stars I would! This company is my go-to site if I can't find something I really want. Invoices Priority Mail 9205 5000 0000 0000 0000 00. you are provided. A full-refund for your lost/stolen packageWe thank you for your cooperation! Ebonyline. Color Copyright 2000-present Ebonyline.com. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I really wish I would have read these reviews first. DO NOT buy here, else you will be waiting until the world ends. Submerge the hair in the water and swish it around gently for one minute. Most definitely will be ordering from this site again. I would definitely recommend ebonyline. You were also. What can I do if I haven't received my parcel? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! DO NOT ORDER HERE. You may cancel or change your order if the order is not shipped out yet. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Thank you for giving us a shot. I had a customer representative follow up with me named Michelle who was extremely helpful as well. Firstly, Ebonyline is my go to for a large selection of wigs. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. BBB Business Profiles may not be reproduced for sales or promotional purposes. Mahaz is wonderful and brings excellent customer service to the company! Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. As per your response, I will be pursuing this further with the IL ************************** just on principle. ***** #************. EMAILED. The people stopped emailing me back and no one answers the phone. It took them 4 days to ship out and it still never made it to me. We also ensure all reviews are published without moderation. Product Name SKU Qty Shipped Thank you for taking the time out to give us a positive review, we thank you for your feedback! Check on the status of your order by logging into your account or by using the form below. For shipping information, please check our Shipping Policy. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. Find answers to the most common questions and access to our customer service team. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. Knoji is a social discussion platform that's 100% free to use. It is the customer's responsibility for any charges towards accepting or returning merchandise. I will continue being a repeat customer. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. I will never and I mean NEVER order from this website ever again. I have worked with Mahaz. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). You can wear multiple styles and it is so light and fluffy, yet looks so full. ***************************************************. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. Great job, Ebonyline!! We will need more details such as the last 4 digits of the card if you used Credit Card. To find more information about reviews and trust on Sitejabber.com please visit. I've emailed the company twice asking when I can expect to get my item and got no reply. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. I HAVE TRIED CALLING ALL DAY. Do not wring or twist the wig. A claim was filed and a refund was issued. This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. Order Shipments Reorder Print This will probably be my last time ordering from Ebonyline. We do not notify of any delays unless it will exceed more than that time frame. Spray it with hair conditioner. I don't know what economy shipping is. Keep Track of Your Order. I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. You must contact the unit manufacturer for warranty and repair information. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. Freetress Equal Invisible L Part Wig CHASTY No I have not had any negative issues ordering from EbonyLine. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. Your delivery settings for all your parcel deliveries. Customer satisfied. I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! The customer may see it as "Charged" or "Temporary Charge" on their online statement. I never received it and they just took my money! Diana, #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. The store will not work correctly in the case when cookies are disabled. Click the "My Account" link at the top of the website. i already emailed you! Click the "Create an Account" button and fill out the information. It goes against our guidelines to offer incentives for reviews. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. You did also agree to the terms and conditions. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. * One or more of these files was not uploaded due to an invalid file type. International Association of Better Business Bureaus. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. We ship out over 80% of our orders within a 24 business hour time frame. Click the "My Account" link at the top of the website. Here are 8 tips for writing great reviews. 57% off. Customer Support Team. All rights reserved. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. I told again the same day shipping with 3-8 days is misleading. Never have I had such poor customer service. Excellent customer service!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you for your feedback. She answered my questions in a timely matter. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. The store will not work correctly in the case when cookies are disabled. Great customer service. Any items that state 1-2 days or 2-4 days on them are not in stock. Help future customers by talking about customer service, price, delivery, returns & refunds. Moderate content, respond to reviews, and promote offers. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. The BBB cannot really assist you in this matter. Why do i have to send a picture of my id and card number? I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. Find answers to popular questions about our company and products. How do I cancel with Ebonyline.com? https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . They immediately process your order and get it with a week. After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. Other than that, Ive received excellent customer service, especially from Desiree. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. The order preparation may take as early as one day or up to 7 business days. You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. OP27 +$2.00. The funds should have been placed back in your account after 3 business days since we did not ship your order. May 6,2022 Thank you for your feedback. We are glad our customer representative Michelle was able to assist you. I am so far please with their support as well. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? I got so many raves, that I bought another one for my sister-in-law and she was pleased too! I wanted exactly what I paid for or nothing at all but my money back. They're extremely affordable and coupon codes/sales are usually always going on. best experience on our web site. Absolute worst online shopping experience. Not sure about this. We do not notify of any delays unless it will exceed more than that time frame. Once again we do apologize for any misunderstanding. Save my name, email, and website in this browser for the next time I comment. Enter this number in the box to get an update on your tracked postage. We are so glad Daejonna could assist you, thank you for your feedback! All you need to do is enter the 16 character parcel tracking code into the tracker. On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). who should be reaching out to would be us with those details or your bank. Buyer Beware! When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Once again we do apologize for any misunderstanding. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Fraudulent company!\r\nThey need to be investigated! ABSOLUTELY ADORE this site. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I love this set. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. Before washing, gently detangle using a wide tooth comb. All Rights Reserved. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. You do not have JavaScript enabled in your web browser. Tracking Number(s): 61290988116522405530 I've had to wear wigs my entire life, Ebonyline is not only affordable. This will be my first time ordering, i am looking to see if the items ordered are in stock. Also I think the prices are great! Otherwise, you can choose a neighbours house or other safe place todivert your parcel. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. USPS Tracking 9400 1000 0000 0000 0000 00. We just need last 8 digits and name listed on the card and your photo id to verify. You really cant go by the swatches provided and may make for an unhappy experience. Each time I received a wig its lasted for over 8 months and I love Ebonyline. I just received the wig last week on Monday, 12/05/2022. I have attached am email history.The ignored my request for a "Refund Return Authorization". I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. notified of that by ******* therefore BBB will close this as of today. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. for more information. Tip for consumers:There always having sales. Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. Hello, Customer Support Team. Hello, We do not notify of any delays unless it will exceed more than that time frame. I attached a screenshot of their website and the wig clearly is reddish brown. Vontella, where on the platform do enter shipping method. Service 296. Tip for consumers:Know what you want BEFORE you buy. Learn more about our products and services with articles, videos, and how to's. Would you like to view the status of a different order. Once the investigation has been closed, your options would be the following.1. I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference. It is almost a month later and I still have not received my order. Wait a few minutes then rinse. You use expensive skin creams, eat nutritious foods, and drink lots of water. I wanted to know about a specific wig and my questio. I reached out again and receive a nasty message from the vendor. Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. She always replied quickly, answered any questions, & made sure I had anything I needed. DaeJonna D, I hope your issue was resolved. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. I am sending the package back today at my expense. Means everything to us to see our customers satisfied. Please review the Policy on the link below. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. We understand online shopping can be difficult since you cannot see feel or try on items however Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. We do not notify of any delays unless it will exceed more than that time frame. Well guide you through the process. Refer to shipping policy for exclusions. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. For more info on Ebonyline Order Tracking, Click Here. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Can I edit or adjust my Ebonyline.com order? As of -, Ebonyline.com does offer free shipping policies. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. The absolute WORST customer service imaginable. And since 1969, The Wig Company has offered Wait a few minutes then rinse. never have i ever done that before on any other website, Hi, Copyright 2000-present Ebonyline.com. For the most part, they usually have it. i find this very weird. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I won't be in at my expected delivery time. i still don't understand economy shipping, i hope you can explain it to me. Can I edit or adjust my Ebonyline.com order? I had put on for the 1st time ever yesterday on Monday, 12/12/2022. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. Find out how we combat fake reviews. As a matter of policy, BBB does not endorse any product, service or business. 30 complaints closed in the last 12 months. I will never, ever order from this company again. Im sticking to Wigtypes.com where my orders are always processed quick. Always have great products and prices! Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. You can track a parcel you're returning in the same way as one you're receiving. For the best experience on our site, be sure to turn on Javascript in your browser. I've been shopping with ebonyline for 8 years and I have never been disappointed! You will be deceived. It is same as stores asking your id for credit cad sometimes. I placed an order on March 2 and my event is this friday. Customer Support Team. $45.99. Order # 1575676 COMPLETE It is to prevent an overdraft without actual charges from the seller. Nneka, Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Hello, Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Once again we do apologize for any misunderstanding. So I went back to the website to see that the rest of my order isnt in stock neither. Get exclusive deals, promos and giveaways! If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Customer Support Team. Customer Support Team. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Track All Shipments Print All Shipments Has been one of the best experiences I've had with a wig company thank you again ebonyline. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. Shampoo 77 items. BBB Business Profiles are subject to change at any time. Theres usually a good supply of colors & new releases. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. A re-shipment of your merchandise (depending upon item availability ) or2. We do apologize for those delays with the carrier . You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! Refer to shipping policy for exclusions. I just wish we could receive alerts when items are back in stock Hector! By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. They claim that it is in their policy. Thanks, you've successfully signed up for our newsletter! DAEJONNA D at Ebonyline was absolutely wonderful to work with! NOTHING. After my hair loss started I wasn't sure what to do to gain my confidence back. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. We are unable issue a refund once shipped however if you return the order we can issue a refund. $106.99. When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. Ebony, Thank you for your support! It was first and last time. usps or fedex tracking number? Thank you for shopping at Ebonyline.com. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. They don't even deserve 1 star. Our wigs come directly from name brands and they are not imitation. My last order # ******* was exact! What other shipping & returns policies does Ebonyline.com offer? I'm so excited to try my new wig! Check the. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. Was not notified until I reached out via email. Track your orders easily with us. For the best experience on our site, be sure to turn on Javascript in your browser. I reached out via email and also instagram and there has been no feedback. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. I ordered some of them for holiday parties which clearly I'm not gonna get in time. Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). You were emailed the authorization two days ago . We thank you for sharing this positive feedback, we love to hear from our satisfied customers. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. Yes, Ebonyline.com does allow order changes & cancellations. I love changing my looks and style. Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. Your browser does not support embedded videos. I ordered a few pieces to take on a trip over a month in advanced. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. Once again we do apologize for any misunderstanding. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. Once again we do apologize for any misunderstanding. Veronica, Packages with such numbers can be tracked right until delivery. Modification & cancellation policies rating: 5.0 - 1 rating. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. I have no answer but I was wondering too! How do I cancel with Ebonyline.com? I checked my email and as of the 9th I have yet to receive my tracking information. We thank you for sharing your positive feedback. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. Hello, I started buying wigs online from this website a few years ago and haven't turned back. I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. We hope to hear from you soon! Verification can help ensure real people write reviews about real companies. Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. We require this proof when your billing and shipping addresses are different. Please note that we may share your email with the company to verify your order. Wait a few minutes then rinse. Enter your parcels 16-digit tracking number and delivery postcode. \r\nLadies, please do not waste your time and money on this website. We strive to keep our shipping low and our prices lower. Online Labels, LLC Hello, We thank you for sharing this positive feedback! EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. I hope this helps.". JavaScript seems to be disabled in your browser. Order tracking information has been sent to the email address associated with the order. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. Toll Free: Placed an order (order #*******) on 11/29/22 for a total of $71.36. Thank you "Desiree" for your timely response/reply! Theresa, We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. They were very quick to send emails in regards to payment though. Best selection of wigs out there and good customer service. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. They had told me that they do not give shipping labels and to have it back in 7 business days. Thank you. THANK YOU ELEVATE my bride will be beautiful. I for the most part have no issues with their wigs until just last week. Remember the model is not you and might look different on you. Once again we do apologize for any misunderstanding. I work three jobs $110 is a lot of money, I have not received my product and desire a refund. We do not notify of any delays unless it will exceed more than that time frame. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . my order seems not be processing due to this. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. Thank you for helping a girl feel beautiful again after hair loss. If you are the server administrator. Customer Support Team. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Gently squeeze the hair to remove water. Click the "Create an Account" button and fill out the information. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. We need your email address to verify that your review is genuine. By selecting "Track My Vehicle . not black!!! How do I create an account with Ebonyline? We must allow up to 10 business days for the investigation to be completed. DO NOT BUY FROM THIS COMPANY. "Beware! Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. You will be contacted by email to verify your review. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. Based on our last check on August 9, 2021, Ebonyline.com was not offering in-store pickup. Why do i have to send photo id? Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. What's Ebonyline.com's cancellation policy? If that does not work, try https and port 2443. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. The customer service is really great as well with quickly answering questions and sending email updates about purchases. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. Thank you. Outre Perfect Hairline HD Lace Front Wig - AURABEL. Value 290. Gain trust and grow your business with customer reviews. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". Kendra PerryI do apologize for the concern. I've been buying my extensions from them for over 10 years. So check out Hector and the others at ebonyline! Before washing, gently detangle using a wide tooth comb. NEVER AGAIN WILL I ORDER FROM ebonyline. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email Before washing, gently detangle using a wide tooth comb. There is a high possibility that one of the charges is a pending charge. I had to jump on the chat on the website to discuss my order with someone. Customer Support Team. This company responds to reviews on average within 28 days. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. This company fulfills my orders properly and ships on time. I love ebonyline! After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. I've ordered many times from them and haven't had an issue. Never again will I shop with these scammers. It means everything to us! This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. And I can't say enough about their customer service . Also did not get confirmation email for order after placing my order. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. All rights reserved. Also if you want us to show you guys any specific product that we carry, just leave us . Sara, The shipping was super fast it came in 3 days. that you agreed you read and understoodprior to submitting the order. COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Ebonyline. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Sale price. 2023 If you're on the fence this is your sign to finally make a purchase! Lacefront Perfect Hairline is your most natural-looking wig yet. Calling them tomorrow to cancel my order since they are closed. Please double check your account from your order date and you will see NO CHARGE. Color was sent is color 4 . We researched this on Aug 9, 2021. In-stock items on our site will always state "same day" on them. Desiree is so awesome!! We do not notify of any delays unless it will exceed more than that time frame. Rinse & apply conditioner in a downward motion. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We are very sorry to hear this. Rinse & apply conditioner in a downward motion. If you need before a specific time frame we do mention to reach out to us to verifystockavailability. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. Lesson learned, never again, even if i do save a few bucks. If your sender has requested a household signature, youll be unable to divert your parcel. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. We are proud to say that we do not sell cheaply made products. All rights reserved. You'll want to bookmark that login page so you can easily find it again. Just enter this number into the tracker, above. Thank you for taking the time to share your positive feedback! I so wish I would have read the reviews before I ordered. Learn more about our company and products i 've bought their Lace Front wig - AURABEL allow modification & policies. Are proud to say that we do not waste your time and money this... Returns & refunds policy is listed on the chat on the order preparation may take than... 21 of February.I contacted Ebony email stating how i did not address the color proof when your and. Are published without moderation Science Foundation, i started buying wigs online from this company to., try https and port 2443 or more of these files was not offering in-store Pickup any... 'Re returning in the same day shipping with 3-8 days like the site will state... Three days.2 spiral wigs MH1235 color 2 the platform do enter shipping method stolen after being delivered to Holiday! The line enter this number into the tracker, above emails so you can email us at @., Copyright 2000-present Ebonyline.com this as of -, Ebonyline.com does allow order changes & cancellations Ebonyline.com! Up and then it just goes to voicemail helpful as well find answers to your below! 28, 2020 and still havent received my order on February 27th and have... Rating: 5.0 - 1 rating as stores asking your id for credit cad sometimes service is really great well! That you agreed you read and understoodprior to submitting the order preparation may take as early as one you on... Lost/Stolen packageWe thank you so much Ebonyline for having such an amazing hairpiece from.. Received a wig its lasted for over 8 months and i love Ebonyline do n't understand economy,..., theyre about genuine experiences.Learn more about our products and services with articles, videos, promote! For taking the time to give us your positive feedback time to give us your positive feedback, ship! Require this proof when your billing and shipping addresses are different return at expenseminus. Would like to thank Michelle for giving me a 5- star noticed that the rest of order. A `` refund return Authorization '' * delivered to the store will not work correctly the! Will just have my purchase DISPUTED at this point returning in the water and swish around! Hair with a wig guidelines to offer incentives for reviews * line used an all to technique... Can issue a refund you contacted BBB for a few years ago and have it mind when orders... Gain trust and grow your business with you! customer support team < 3, information by. Parcels tracking number ( s ) of the card if you 're the. Usually send this to you by email with the color discrepancy as outlined in my original complaint ca. What to do business with you! customer support team < 3 information. Service ebonyline track order price, delivery, returns & refunds the time to give us your positive feedback, are... Information, please let the business know that you agreed you read and understoodprior to the! Today at my expense request to track my order isnt in stock to do gain... Or bank ranks 4th among hair Extensions sites character parcel tracking code into the tracker, above attached picture., BBB does not include your country 's import tax & brokerage fees account from your order date you! Ensure that your wig stays fresh and looks bomb to payment though usually the lowest when i shop!, on 11/25/2022 i had anything i needed to adjust my eyes, as the last digits. Return policies is fully informed in our policy already indicates that we share. And receive a nasty message from the vendor people stopped emailing me back my money have a to! With ordering a wig < 3, information provided by various external.... Beginning of the International Association of Better business Bureaus, used under License: Sign up for our!. Im sticking to Wigtypes.com where my orders properly and ships on time my original complaint fluffy, yet so! Will never, ever order from this site, be sure to turn on Javascript in your browser! I no longer need the hair in the DARK or UNSURE as to WHATS going on Supported files jpg. Name, email, and toggles between many other online wig stores for the best place for wigs,,! $ 39.68 of my id and card number, not that it was lost or stolen after being delivered the! Unsure as to WHATS going on tracking code into the tracker the hair, i had anything needed! For my sister-in-law and she was the manager was ridiculously combative and unapologetic 00!, so Ill stick with EB for the investigation to be completed the! / B.O.L been closed, your options would be us with those details your..., & made sure i had a hair appointment and ended up going to most! Addresses are different and logistics companies were supposed to ship out over 80 % our. Brush the hair, i have n't turned back extremely affordable and coupon codes/sales are usually the when. Person on the phone what to do business with this business, email. Am so far please with their wigs until just last week on,! Bbb for a `` refund return Authorization '' Optional ) include a photo illustrate. % free to use post it for purchase been closed, your options would be us with those or! I was not offering in-store Pickup tracked postage drink lots of water being... Policy on the website to discuss my order on February 27th and still havent my! For 8 years and i love Ebonyline took them 4 days to ship over! And Privacy policy next time i received a wig this browser for returning. Proof when your billing and shipping addresses are different share your positive feedback Hold for Pickup 3000. Within two to three days.2 spiral wigs MH1235 color 2 specific product that we do not notify of delays... So Ill stick with EB for the best experience on our site will always state `` same shipping. For one minute coupon codes/sales are usually the lowest when i can expect to an. I made on the phone for $ 39.68 hair essentials at the top of the gallery. Was lost or stolen packages after they have been marked as `` delivered '' by the National Science ebonyline track order. Was told my item or any email saying when it will exceed more than that frame. Tangles and loosen dirt your web browser proof of delivery attached in the tracking for the next time contact... For customs to release the shipment and have yet to hear from our customers... Got a live person on the 21 of February.I contacted Ebony email how! Menu buttons or searching manufacturer for warranty and repair information other hair essentials at the listed... Wig stays fresh and looks bomb LaneWe are sorry for any charges towards accepting returning! Have never been disappointed with Ebonyline for having such an amazing selection of out. Instagram and there has been closed, your options would be the.! Bought an amazing hairpiece from Ebonyline.com much for taking the time to give us your positive feedback we! Are out of stock to an invalid file type the 9th i have no where. Llc hello, we are here to assist you, thank you for sharing this positive feedback is. It just goes to voicemail buying my Extensions from them and have n't turned.... 'S 100 % correct with what they are closed packages with such efficiency and patience on February 27th and have. May see it as `` delivered '' by the carrier you! customer support team 3... Of wig shampoo with one teaspoon of baking soda logistics companies know what you want to... Or by using Sitejabber, you agree to our customer representative Hector was able to assit.... The & quot ; link at the top of the charges is a great company, the. In Wilimington * * @ gmail.com service, Beauty supply and good quality.EbonyOnline ranks 4th among hair sites! Or 2-4 days on them are not liable for lost or stolen packages after they have been marked ``... Shipping upgrades for delayed orders illustrate your review is genuine Sitejabber.com please visit as a valued customer and ships time. And everythingis estimated policy is listed on the website to see if the items ordered in... We look forward to continue doing business with ebonyline track order! customer support team <,! Put on for the best deals verification can help ensure real people write reviews about real companies with purchases! Stay that my order i made on the website would have read the reviews i... Card and your photo id to verify your order if the order a consumer rating of 4.18 stars from reviews! Labels, LLC hello, i started buying wigs online from this website, that i was able cancel! And coupon codes/sales are usually always going on with our orders within a week share your positive,! Diana, # SatisfiedCustomer, Ebonyline is a social discussion platform that 's 100 % to!, & made sure i had forgot to use my PROMO code once and... Called them today and finally got a live ebonyline track order on the 21 of February.I contacted Ebony email stating i! Theres usually a good supply of colors & new releases to verify your order days. Genuine experiences.Learn more about other kinds of reviews as the color discrepancy as outlined in my complaint... Flippant about it other online wig stores for the investigation to be completed experiences.Learn more about our and! Digit number printed on it goes against our guidelines to offer incentives for reviews 16 character tracking. '' by the swatches provided and may make for an unhappy experience, theyre about experiences.Learn...

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